My order has not arrived, what should I do?

If your order is slightly delayed, you can email us for assistance at info@theincensestore.com, however, to save time you may want to check our delivery guidelines as follows:

Standard International Airmail

Depending upon your destination, orders can take anywhere between 4 and 10 working days for delivery. The UK and Europe is generally 4-6 working days.

Express International Courier

Express international courier will take 2-4 working days once it has been dispatched. There will be times delivery may be outside of this timeframe, in particular for destinations outside of main city areas.

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